Last updated: September 10, 2024
Thank you for shopping at Bbg-Shop
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Bakri Brothers Group LLC, 11532 Harry Hines Blvd, STE B212, Dallas, TX 75229, United States.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to BBG, accessible from https://bbg-shop.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: info.bbgshop@gmail.com
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased and delivered in the last 30 days
- The Goods are in the original packaging
- The Goods are New: Never used or opened
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
11532 Harry Hines Blvd, STE B212 Dallas, TX 75229, United States.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
- We Do NOT charge any restocking fee on acceptable returns
Refund Timeline
We will begin refund process within two business days. Refunds from BBG are returned to the payment method used to make the original purchase. Estimated refund time is 3-5 business days.
Processing times can be affected by the card issuer, and sometimes it might take up to 10 business days.
If your credit card is no longer active, refunds will go to the bank that issues your card. Contact the bank to recover the funds.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info.bbgshop@gmail.com